Access statement & policy.
We seek to provide the very best service to all our guests & have a specially prepared access statement available which describes the facilities we have to offer on the park.  This includes a copy of our Terms & Conditions in large print.  If you would like a copy, or wish to discuss any other special needs, please make our booking staff aware.

Adults Only Park
All guests, including day visitors, must be aged minimum eighteen years & over (this excludes children connected to the company).  The management reserves the right to request proof of age.

Booking conditions.
We cater for adults over the age of 18 years old.  We reserve the right to refuse any booking.  Bookings can be made by telephone on 01308 488234

This Contract
This agreement is with Totemplant Ltd & exists as soon as we issue a confirmation form. Check it carefully to see that it reflects your wishes.  Please inform us of any discrepancy within 7 days unless your holiday is to start within 14 days in which case you must inform us within 24 hours.

The terms contained in this contract do not affect your statutory rights.

The Price of the Holiday
Once you have made your booking the price of the holiday will not be subject to any change unless the rate of VAT changes.

Non-peak rate bookings
A minimum deposit of £30 is required.  The remainder is due on arrival.  We are entitled to cancel the holiday & retain your deposit should you fail to arrive or make contact with us by 5pm on the day of arrival.

Peak rate bookings
Prior to the park opening a booking deposit is required & the outstanding balance due by the last day in March.  Please note no reminder is issued. From 1st April onwards full payment is required at the time of booking.

Cancellation of the Holiday by you
You may cancel your holiday at any time.  Cancellation will be effective on the date it is received by us.  All monies paid are non-refundable & we suggest that you arrange travel insurance to cover every eventuality.

Change or cancellation of the Holiday by us
If we are unable to provide the booked holiday& have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid, except where the cancellation or change arises from an unforeseeable or unusual occurrence outside our control.

Holiday Behaviour Standards & Termination
By making a booking with us you have entered a contract in which you undertake, on behalf of yourself & the people in your party, to adopt the following standards of behaviour:
1. To act in a courteous & considerate manner towards us, our staff & guests.
2. You further agree that you will not:
- commit any criminal offence at the Park or undertake any criminal activity
- commit any acts of vandalism or nuisance
- keep or carry any firearm or any other weapon at the Park
- use any unlawful drugs
- create any noise or disturbance
- carry on any trade or business on the Park.
Quiet hours are from 11.00pm until 7.00am.  Please respect your fellow guests & keep noise to an absolute minimum.

Health & Safety
We take the wellbeing & safety of our guests very seriously & we ask that you comply with the following:
· The speed limit on the park is 10 mph.
· All vehicles must conform to the Road Traffic Act & have current tax, MOT & insurance. The provisions of the Highway Code apply within the park.

. The proprietor & company cannot be held responsible for any accident or loss suffered by yourself or a member of your party whilst on the park. This also includes property belonging to yourself or a member of your party whilst on the park.

Dogs & other pets
Pets are welcome by prior arrangement only.

· Pet/dog breeds included on the dangerous animal list are not permitted on the park
· Keep the dog on a short lead on the park at all times except in the marked dog walking areas.
· Clean up after your dog & put dog waste in the litter bins provided.
· Do not leave your dog unattended at any time.
· Dog noise - it is the owner's responsibility to ensure their pet’s noise does not cause disturbance to other guests.
We reserve the right to require that the owner removes their dog, or any other pet, from the park if it is a nuisance or danger to other guests.

General
Open fires & ground level barbeques are not permitted.
Only breathable awning ground sheets are permitted on grass pitches.
The use of generators is not permitted.

The washing of vehicles/caravans/boats is not permitted on the park.
Cutting or damaging trees & other vegetation is strictly prohibited & the natural conditions are not to be disturbed.  This includes tying ropes to, or driving nails into, trees.
Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available.
It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday.  Unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.
The prices listed include VAT. @17.5%
The information supplied at the time of booking will be stored on computer for administrative purposes.  Under no circumstances will this be provided to a third party.  We may from time to time wish to send you news of special offers on our park.  If you do not wish to receive any communication from us please let us know.  For the purposes of the Data Protection Act 1984 once a holiday balance has been paid this signifies your assent to these terms.

Pitches
The size of your unit, including any tents & gazebos, must be stipulated at the time of booking to ensure that the allocated pitch is large enough (we will then hold a copy of the details you have given us). Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch.
Please advise us if you’re likely to arrive later than 6pm.
All pitches must be vacated by 11am on the day of your departure otherwise an additional night's pitch fee will be charged.  You are requested not to arrive before 12pm. (Unless prior arrangements have been made with the park).  Latest arrival time is 9pm.
Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch.
Your pitch number & directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check with a member of staff. Any guest on the wrong pitch may be required to move.
In the event of wet weather you may be required to park your vehicle in our communal parking area depending on your pitch.

Complaints
If you have a complaint about anything during your holiday please raise it with a member of our staff immediately & if you wish to pursue it following your departure please write to us within 28 days of your departure.  However we do suggest that you try & complete a report about the complaint while you are on holiday.